Privacy and Data Policy
This Privacy Policy explains how Loadsa Bingo collects, uses and protects your personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out below the types of data we handle, why we process it and how you can exercise your rights.
Types of data we collect
We collect a range of information to operate your account and ensure safe play. This includes personal data, technical data and transactional records.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, address, email, telephone number and proof of identity or address. We also keep records of communications with our support team and any preferences you specify.
Technical data
Technical data is generated when you use our site. This includes IP address, device and browser details, operating system, location at a coarse level, session identifiers and analytics about how you use the site. We use this information for security and site performance.
Transactional data
Transactional data includes deposits, withdrawals, bets, wins, game activity, payment method details and records of promotional activity. We retain transaction history to manage your account, process payments and meet legal and regulatory obligations.
How we use your information
We process your data to provide and improve our services, manage your account, complete payments, handle support requests and prevent fraud. We also use information to meet legal and regulatory requirements, carry out identity checks and maintain the integrity of the platform. Where you have consented, we may use details for marketing and promotions, and you can withdraw consent at any time.
Data protection practices
We implement technical and organisational measures to protect your data, including encrypted connections (TLS), access controls and secure storage with our service providers. Access to personal data is limited to authorised staff and third-party partners who need it to provide services on our behalf. We also run regular security reviews and incident response procedures.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences, analyze usage and deliver relevant marketing. Cookies are categorised as essential, analytics and marketing. You can manage cookie preferences through your browser settings or the cookie tool on our site. Disabling certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct, restrict or delete data, and to object to certain processing. Where applicable, you may request data portability or withdraw consent. We will respond to valid requests in line with applicable law and may ask for proof of identity before acting on a request.
Access, correction and deletion
You can update basic account details via your account settings. For access requests, corrections or deletion, contact us at [email protected]. We may retain necessary records where required by law or to resolve disputes, and we will inform you if we cannot fully delete data for those reasons.
Information sharing and third parties
We share personal data with categories of third parties such as payment processors, identity verification providers, analytics and hosting partners, regulatory and law enforcement bodies and fraud prevention agencies. We only share the information needed for the purpose and require partners to protect personal data to the same standard.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified through your account or on the website. We recommend you check this page periodically for the latest information on how we handle your personal data.